Privacy Policy
Your privacy is incredibly important to us. This Privacy Policy explains how Mr. Clean Your Bins collects, uses, and protects your information when you visit our website or use our contact form.
1. Information We Collect
We collect different types of information, depending on how you interact with our website:
A. Information You Provide Voluntarily
When you engage with our website, you may provide us with personal information directly. This includes:
- Contact Form Data: When you use the contact form on our homepage, we collect your name, email address, phone number, zip code, and information regarding the number of items you are interested in purchasing. We use this information to respond to your inquiries and understand your specific needs.
- Other Information: Any other information you choose to provide to us through communications, customer support, or feedback.
B. Information Collected Automatically (via Google Analytics)
When you visit our website, we automatically collect certain non-personally identifiable information through the use of Google Analytics. This helps us understand how our website is used and improve your experience. This information includes:
- Device Information: Such as your operating system, browser type, and screen resolution.
- Usage Data: Such as the pages you visit, the time spent on those pages, your clickstream data, and how you interact with our website.
- Location Information: General geographical location (city/country) derived from your IP address, but not precise individual location.
2. How We Use Your Information
We use the information we collect for various purposes, all aimed at providing you with a better service and experience:
- To Respond to Your Inquiries and Provide Support: We use the information from our contact form to answer your questions, provide customer support, and communicate with you about your expressed interest in products or services.
- To Improve Our Website: Information collected through Google Analytics helps us analyze user behavior to understand which parts of our website are most popular, identify areas for improvement, and enhance the overall user experience.
- Understand Website Traffic: We use this data to see how users find our website, which pages they visit, and how long they stay.
- Optimize Content: This helps us tailor our content to better meet the needs and interests of our visitors.
- Legal Compliance: To comply with applicable laws and regulations.
3. Sharing Your Information
We may share your information with trusted third parties only when necessary to operate our business or comply with legal requirements:
- Google Analytics: Information generated by the Google Analytics cookie about your use of the website (including your IP address) is transmitted to and stored by Google on servers in the United States. Google uses this information to evaluate your website use, compile reports on website activity for us, and provide other services relating to website activity and internet usage. Google may also transfer this information to third parties where required by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.
- Customer Relationship Management (CRM) Systems: We may use CRM software to manage and track customer interactions and inquiries. Information collected through our contact form may be stored in our CRM system to help us efficiently respond to your requests and improve our customer service.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request).
We do not sell the personal information we collect from you to third parties.
4. Data Security
We take the security of your information seriously. We implement reasonable security measures to protect the confidentiality and integrity of the personal information you provide to us. We regularly review our information collection, storage, and processing practices, including physical security measures, to guard against unauthorized access to systems.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
- Contact Form Submissions: We retain information submitted through our contact form for a period necessary to address your inquiry, fulfill our legitimate business purposes (such as improving our services and understanding customer interest), and comply with legal obligations. This period typically extends for 2 years from your last interaction.
6. Your Choices and Rights
You have certain rights regarding your personal information:
- Opt-out of Google Analytics: You can prevent Google Analytics from collecting and using your data by downloading and installing the browser plug-in available at: https://tools.google.com/dlpage/gaoptout.
- Access, Correction, and Deletion: You have the right to request access to the personal information we hold about you, request corrections to inaccurate data, or request the deletion of your personal information, subject to certain legal exceptions.
- Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details below.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the "Last Updated" date at the top of the policy will be revised. We encourage you to review this Privacy Policy periodically.